Questions, answered.

Delivery is free across the UAE. Anything owing is always shown at checkout before you place the order.

Delivery takes 1–2 days, every day of the week. Orders placed before 15 pm (UAE time) count from that day; later orders from the next. Each product page shows the “arrives by” date, and you can track your order.

We accept cash on delivery. With cash on delivery you pay the courier when the parcel arrives — nothing is charged online.

Yes. Message us with the product and shade and we'll place the order for you, with the same prices and the same cash-on-delivery option. The website works on its own if you'd rather not chat.

Yes, all seven. See delivery across the emirates for the cut-off times we work to.

Unopened, sealed items can be returned within 7 days of delivery. Anything that arrives wrong or damaged is replaced free — send us a photo within 48 hours. We can't take back anything that has been opened or used — that's a hygiene rule, not a preference.

Send us a photo on WhatsApp within 48 hours of delivery and we'll replace it free. Keep the box and the seal if you still have them.

Screens vary, and so does lighting. We photograph every shade on skin rather than relying on the maker's renders, and the shade number on the box always matches the one you ordered. If it isn't the one you ordered, that's our mistake and we'll replace it.

Check the seal, the batch code on the box and tube, and the shade number. Our parcels carry the importer's details on the label. How to tell your makeup is original walks through it.

Use the shade finder: three questions and it suggests what's in stock. Every product page shows the shade on skin, with the shade number beside it.

One offer per order — we apply whichever saves you more.

Usually, yes. On any sold-out shade there's a WhatsApp link that tells us which one you want, and we message you when it lands.

Under “Ingredients and details” on each product page, printed as the maker supplies them. If a list is still missing, ask us on WhatsApp and we'll send a photo of the box.